ognizant Communication Corporation

FAILURE & LESSONS LEARNED IN INFORMATION TECHNOLOGY MANAGEMENT

AUTHOR AND SUBJECT INDEX

VOLUME 3, 1999

Author Index

Alt, R., 81

Bauer, C., 127

Davies, J., 1
DiStasio, M., 67
Doorewaard, H., 45
Droitsch, R., 67

Freeman, L. A., 121

Galvin, T. P., 29

Hackney, R., 59

 Jessup, L. M., 121

Kettner-Polley, R. B., 121
Khazanchi, D., 101
Klein, S., 81

Lee, O., 23

Medsker, L., 67
Millett, D., 37

Nord, G. D., 137
Nord, J. H., 137
 

 Powell, P., 37

Rahanu, H., 1
Ramelet, L., 127
Rogerson, S., 1

Skok, W., 59

Van Bijsterveld, M., 45

Walker, D., 111
Williams, J., 95
Wojtkowski, W., 111

Subject Index

Artificial intelligence, 29

Business, 59
Business failure, 121

Case-based reasoning, 1
Case study, 121
Competence, 59
Critical success factors, 1
Cultural factors, 1

Department of Labor, 67
Developing countries, 23
Disaster recovery planning, 95
Direct e-mail, 23

E-commerce, 23, 95, 101
Electronic commerce, 81, 121, 127
Electronic commerce in natural gas industry, 111
Electronic data interchange, 101
Employment advisors, 67
Ethical analysis, 1
Evaluation, 37
Expert systems, 37
Export, 127

 Industry standards, 111
Industry standards board, 111
Information systems (IS), 59
Information systems failure, 1
Information systems technology, 137
Internationalization, 127
Internet, 121
Internet usage, 127
Interorganizational systems, 81
IT infrastructure, 23

Joint projects, 29

Knowledge requirements, 137

Management fashion, 45
Managerial, 59
Multiple organizations, 29

 Natural gas industry, 111

Outages, 95

Public–private partnership, 111

Regulation and deregulation, 111

Small- to medium-sized enterprises (SMEs), 101, 127 
Strategy, 59, 121
Success, 37
Success and failure of IT management, 45

Technological and organizational redesign, 45
Translation theory, 45
Transportation, 81

Web-based expert systems, 67