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ognizant Communication Corporation |
INFORMATION TECHNOLOGY & TOURISM
TABLES OF CONTENTS
VOLUME 3, 2000
VOLUME 3, NUMBERS 3-4, 2000
Editor's Introduction
Hannes Werthner
Introduction
Stefan Klein
REFEREED ARTICLES
Small Is Beautiful: ICT and Tourism
SMEs: A Comparative European Survey
Graeme Evans, Janet Bohrer, and Greg Richards
A Typology of Tourism-Related Web
Sites: Its Theoretical Background and Implications
Bing Pan and Daniel Fesenmaier
Perceptions of Marketing Managers
of the Effectiveness of the Internet in Tourism and Hospitality
Timothy H. Jung and Richard Butler
Evaluating Electronic Channels
of Distribution in the Hotel Sector: A Delphi Study
Peter O'Connor and Andrew J. Frew
Benchmarking Hotel Operations on
the Internet: A Data Envelopment Analysis Approach
Karl W. Wöber
Design of a Multilevel Intelligent
Decision Support System for the Improvement of Tourist Satisfaction
Bozidar Klicek
BOOK REVIEWS
A History of Australian Travel and Tourism (John I. Richardson)
Nina Mistilis
The Other Side of Paradise: Tourism, Conservation, and Development
in the Bay Islands (Susan C. Stonich)
Pauline J. Sheldon
Conference and Workshop Announcements
Volume 3 Subject and Author Index
VOLUME 3, NUMBER 2, 2000
Editor's Introduction
Hannes Werthner
REFEREED ARTICLES
Preparing for the New Tourism Economy:
The Use of the Internet and Intranet in American Convention and Visitor
Bureaus
Yu-Lan Yuan and Daniel R. Fesenmaier
Increasing the Quality of Hotel
Management Information Systems by Applying Workflow Technology
José L. Caro, Antonio Guevara, Andrés Aguayo, and
Sergio Gálvez
Information Technology and Tourism:
A Research Agenda
Andrew J. Frew
A Possible Solution for the Problem
of Heterogeneity
Marion Kaukal
BOOK REVIEWS
Business Information Systems--A Process Approach (Brian Warboys,
Peter Kawalek, Ian Robertson, and Mark Greenwood)
A. Min Tjoa
Asia-Pacific Tourism: Regional Co-operation, Planning and Development
(K.
Pookong and B. King)
Gavan Cushnahan
Information Technology and Tourism--A Challenging Relationship
(Hannes Werthner and Stefan Klein)
Peter O'Connor
Tourism and Small Entrepreneurs. Development, National Policy,
and Entrepreneurial Culture: Indonesia Cases (Heidi Dahlas and Karin
Bras, editors)
Dimitrios Buhalis
Forest Tourism and Recreation: Case Studies in Environmental Management
(X. Font and J. Tribe, editors)
Pramod Sharma and Dean Carson
Conference and Workshop Announcements
VOLUME 3, NUMBER 1, 2000
Editor's Introduction
Hannes Werthner
REFEREED ARTICLES
Education and Australian Government
Policy: Delivering Information Technology Outcomes for Tourism Businesses?
Nina Mistilis and Roberto Daniele
Internet Tourism Networks and Marketing:
A Case Study of the Potential and Gaps in the Former Homelands of the Northern
Province in South Africa
Godfrey Anyumba
Rostering-Integrated Services and
Crew Efficiency
Johannes König and Christine Strauss
Destination Management Systems:
Criteria for Success--An Exploratory Research
Dimitrios Buhalis and Antonella Spada
BOOK REVIEWS
Sustainable Tourism Management (John Swarbrooke)
Thomas Iverson
Tourism Policy: The Next Millennium (David Edgel)
Dimitrios Buhalis
Internet Distribution of European Travel and Tourism Services(Carl
Marcussen)
Stefan Klein
Hospitality Information Technology. Learning How to Use It (4th
Edition) (Galen R. Collins and Tarun Malik)
Marja J. Verbeeten
Embracing and Managing Change in Tourism: International Case Studies
(E.
Law, B. Faulkner, and M. Moscardo, editors)
Paul Weeks
Conference and Workshop Announcements