Baggio, R., 15, 273
Banati, H., 215
Bauernfeind, U., 121
Bedi, P., 215
Benckendorff, P., 149
Blythe, P. T., 31

Campbell-Meier, J., 72
Chan, S., 255
Chen, C., 197
Chesworth, N., 74
Cho, Y. C., 179
Crouch, D., 142
 
 

Fesenmaier, D. R., 91
Frost, W., 75

Green, C. G., 275
Gretzel, U., 272

Hofacker, C. F., 3

Law, R., 147, 255

Murphy, J., 3, 105, 161

Olaru, D., 161

Parry, B., 143

Racine, Y., 3

Schegg, R., 105, 161
Scott, J., 145
Scott, S., 31
Sigala, M., 79, 137
Stewart, M. I., 71

van der Pijl, G. J., 141
Vrana, V., 239

Weihong-Guo, A., 31
Wöber, K., 1, 77

Xiang, Z., 91

Zafiropoulos, C., 239
Zins, A. H., 121

Benefits, 79

Complex systems, 15
Configurational theory, 161
Consumer trust, 197
Copy testing, 3
Cross-culture, 227

Destination marketing, 91
Distribution channels, 105
Diversity management, 227
Domain names, 161

Ease of use, 179
E-Commerce, 121, 197
E-Procurement, 79
e-Satisfaction, 179
Evaluation(s), 239, 255
Expectations, 149
Exploratory behavior, 121

Feature state, 215
Flow, 121
Foodservice operators, 79

Germany, 227
Greece, 239 

Information dimensions, 239
Information services, 239
Information technology, 15
Intelligent agents, 31
Internet, 149, 161, 227
Intuitionistic fuzzy sets (IFS), 215

Language interpreter, 255
Location-based services, 31

Marketing, 227
META tags, 91

Network structure, 15

Online experiments, 3
Online travel, 197
Online travel agencies, 179
Organizational diffusion of innovations, 161

Performance, 239
Persuasive communications, 91
Position effects, 3
Preferences, 149
Price dispersion, 105
Pricing, 105
Protocol analysis, 47

Search engine, 91
Supply chain, 79
Swiss hospitality industry, 105

Top hotels, 239
Tourism, 15, 227
Travel and tourism, 197
Travel and tourism information, 31
Trip planning, 91
Trust, 215

Usability, 47, 215
Use, 79
Usefulness, 179
User acceptance, 31
User satisfaction, 121

Web page design, 255
Web page layout, 3
Website, 149, 215
Website evaluation, 161
Web structure, 15
Willingness to pay, 31
 

Baggio, R., 140
Bassiliades, N., 183
Beneventano, D., 221
Bergamaschi, S., 221
Bikakis, A., 183
Buhalis, D., 52

Curran, K., 33

Davidson, A. P., 91
Dell'Erba, M., 201
Dickinger, A., 54

Egger, R., 49
Ekinci, Y., 51

Fesenmaier, D. R., 3, 103
Fodor, O., 201

Go, F. M., 73
Govers, R., 73
Gretzel, U., 3
Guerra, F., 221

Islam, N., 171

Jolliffe, L., 242

Kimmel, J. R., 147
Kormentzas, G., 23

Law, R., 137
Lexhagen, M., 119

Maglogiannis, I., 23
Mason, D. D. M., 239
McKevitt, P., 33
Mich, L., 243
Mitsche, N., 3

Nardon, M., 61

Panagiotarakis, N., 23
Pianesi, F., 61

Theerapappisit, P., 141

Vincini, M., 221

Wöber, K., 1, 57, 145
Werthner, H., 201

Xiang, Z., 103

Yu, Y., 91

Zancanaro, M., 61

Brokering, 183

Changes of attitudes and behavior, 147
Cinematography, 61
Clusters, 157
Content analysis, 73
Culture, 13
Customer relationships, 119

Data integration, 201
Design, 13
Destination image, 73
Direct marketing, 157
Discriminating power, 3

E-Commerce, 171
e-Market, 23
eTourism, 91

Flow, 147

Hotel industry, 171
 

Learning, 147
Location awareness, 61
Locational factors, 171

Maritime transport operator, 23
Mediator-based systems, 221
Mediators, 201
Mobile intelligent multimedia, 33
Multimedia museum guides, 61

Online experience, 147
Online marketing, 73
Ontologies, 183, 201, 221
Organizational factors, 171

Personality types, 3

Search and purchase process, 119
Search engines, 103
Semantic middleware, 201
Ship traveler, 23
Structure equation modeling, 147

Taiwan, 91
Thailand, 171
Tourism destination, 147
Tourism, 13, 91
Tourists, 91
Travel agency, 23
Travel websites, 119
Trip planning, 103

Users, 13

Value-added services, 119

Web-based services, 23
Web site, 13, 147, 157
Wine tourism, 157

Baggio, R., 224
Bauer, C., 257
Baum, T., 223
Berger, H., 167
Braun, P., 231
Brisaboa, N. R., 31
Bueno, A. R., 153

Chan, S., 226
Crotts, J. C., 91

del Alcázar Martínez, B., 153
de la Rosa, J. L., 273
Dittenbach, M., 167
Doerner, K., 69
Dunstall, S., 195

Fagerberg, P., 211
Fariña, A., 31
Fesenmaier, D. R., 245

Go, F. M., 13, 55
González, G., 273
Govers, R., 13
Gretzel, U., 245

Horn, M. E. T., 195

Karpouzis, K., 181
Kilby, P., 195
Klein, S., 3
Kollias, S., 181
Kormentzas, G., 181
Kotsis, G., 69
Krishnamoorthy, M., 195

López, B., 273
Law, R., 226
Lee, R. M., 55
Leslie, D., 225
Leuenberger, R., 99
Licthnow, D., 157
Litvin, S. W., 91
Loh, S., 157
Lorenzi, F., 157
Luaces, M. R., 31

Magablih, K., 287
Maglogiannis, I., 181
Markl, D., 167
Mihalic, T., 86
Milne, S., XXX
Minghetti, V., 141
Morrison, A. M., 129
Murphy, J., 99
 

Öörni, A., 3
Owens, B., 195

Paramà, J. R., 31
Penabad, M. R., 31
Places, Á. S., 31

Rudström, Å., 211
Ruggiero, R., XXX
Russo, A. P., 55

Saldaña, R., 157
Scharl, A., 257
Schegg, R., 99
Sier, D., 195
So, S., 129
Strauss, C., 69

Thiebaux, S., 195
Tyler, D., XXX

Viqueira, J. R., 31

Wallace, M., 181
Wöber, K. W., 257

B2B community, 24

Career critical applications, 47
Change, 231
Collaboration, 157, 231
Collaborative recommendation, 211
Collaborative user modeling, 181
Consumer research 13
Consumer search, 3
Content mining, 257
Cultural heritage, 31
Customer information system, 141
Customer loyalty, 141
Customer relationship management, 141
Customer segments, 113
Customer service, 99

Decision support systems, 157
Deconstructing destination image, 13
Destination marketing offline, 13
Destination marketing online, 13
Destination marketing organization (DMO), 129
Development, 287

e-Commerce, 91, 231
Electronic travel markets, 3
E-mail, 99
eService, 99

Geographical information systems (GIS), 31, 287
Guest information matrix, 141
 

Incubator, 55
Internet, 31, 99, 129
Interorganizational networks, 245
IT syllabus, 47

Jordan, 287
Journey planning, 195

Knowledge-based systems, 245

Learning, 231
Linear adaptation, 181
Luxury international hotels, 99

Management, 287
Managerial competencies, 47
Marketing, 129
Marketing information systems, 245

Natural language processing, 167
Negotiations, 91
Neural network, 181

Online travel booking, 211
Optimization, 195

Recommender system(s), 157, 181, 211, 273
Reengineering, 13
Requirements elicitation, 69
Requirements engineering, 69
Restructuring, 55
Risk reduction, 113
Routing, 195

Technology acceptance model, 257
Text mining, 157
Tourism, 31, 91, 129, 157, 287
Tourism information system, 167
Tourism management education, 47
Tourism networks, 231
Tourism services, 273
Traveler recommender systems, 195
Travel planning, 181
Trust, 231

UML-based modeling, 69
User behavior study, 167
User modeling, 273
User models management, 273

Value-added services, 113

Web, 129
Web interfaces, 31
Web site evaluation, 257

Baum, T., 121
Berger, S., 243
Braun, P., 13
Buhalis, D., 128, 175, 185
Buick, I., 51
Burmeister, J., 221

Duval, D. T., 53, 197

Elliott-White, M. P., 124

Franke, T., 135
Frew, A. J., 201
Frey, S., 73

Haller, R., 235
Ho, J. K., 3
Holt, R., 105

Kitchens, F. L., 203
Krug, K., 235

Manes, G., 211
Marvell, A., 49
Methlie, L. B., 165
Michlmayr, E., 151
Miller, P., 203
Molinaroli, E., 175
Murphy, J., 73

Nachira, F., 201
Niklfeld, G., 151
Nysveen, H., 165

O'Brien, P., 221
O'Connor, P., 65
O'Grady, M. J., 35
O'Hare, G. M. P., 35

Rubbert, I., 126

Schegg, R., 73
Shanka, T., 58
Sharma, S. K., 203
Sigala, M., 185, 187, 194
Steiner, T., 73

Umlauft, M., 151

Vich-i-Martorell, G. A., 91

Wöber, K., 61, 133
Wearing, S., 257
Werthner, H., 1

Balearic Islands, 91
Benchmarking, 73

Cellular telecommunications, 35
China, 105
Chinese language, 105
Chinese tourism, 105
City guide, 151
Collaboration, 13
Configuration, 135
Content-based Web site analysis, 25

Destination management organizations, 175
Destination management systems (DMS), 175

e-Business, 3
e-Commerce, 13, 65, 91
Electronic distribution, 65
Electronic tourist guide, 151
Electronically enabled leisure, 211
e-Marketing, 13
Entrepreneurial networks, 175

Flexible services, 203
Fuzzy logic, 135

Global positioning system (GPS), 35
Group support, 135
 

International tourism, 105
Internet, 73, 91, 165

Language barriers, 203
Location-aware services, 35
Location-based services, 135, 151, 235, 243
Lodging, 3

Marketing, 91
Mobile computing, 221, 243
Mobile information services, 211
Mobile Internet, 151
Mobile services flexible architecture, 203
Mobile technology applications, 243
Multilingual communication, 3

Networking, 13
Network structures, 13
North America, 25

Personal digital assistant, 235
Personalization, 135
Pricing, 65
Protected areas, 235

Regional, 13

Tour operators, 91
Tourism, 91, 165
Tourism and travel information services, 211
Tourism consulting, 135
Tourism services, 243
Tourism technology, 221
Tourist information systems, 35
Touristic Web sites, 105
Translator Web services, 203
Travel and tourism, 3
Trust, 13

Ubiquitous computing, 221
Universal mobile telecommunications system (UMTS), 151
User needs, 235

Value-added services, 165

Web, 91
Web design, 105
Web reservations, 65
Web services, 203
Web site analysis, 73
Wireless communication devices, 211
Wireless multimedia, 35

Blum, V., 191
Buhalis, D., 75

Cai, L. A., 15
Carson, D., 77, 232
Chon, J., 123

Doh, M., 123

Evans, N. G., 238

Fallon, J., 191

Hall, C. M., 228
Heart, T., 41

Licata, M. C., 65
Lockwood, A., 31

Main, H. C., 167
Marcussen, C. H., 3
Micelli, S., 131
Miller, G., 239
Minghetti, V., 75, 131
Moretti, A., 131
Morrison, A. M., 15

O'Leary, J. T., 15

Papatheodorou, A., 236
Pechlaner, H., 91
Pliskin, N., 41

Schechtman, E., 41
Seaton, A. V., 107
Sharma, P., 77, 232
Sigala, M., 31, 67, 175, 234

Tinnilä, M., 203

Var, T., 123

Walden, P., 151
Werthner, H., 1, 147, 215

Bookers, 15
BookTownNet, 107
Book towns, 107
Business processes, 77, 203

Case-based reasoning, 215
Competencies, 31
Computerized reservations system (CRS), 151
Cultural marketing, 131
Cultural portal, 131
Cultural tourism networks, 107
Cultural tourism, 77, 123
Culture and tourism, 91

Destination management, 91
Destination management system, 91
Disintermediation, 151

eBusiness, 41
eCommerce, 41
Electronic commerce, 203
Electronic markets, 151
Employment, 175
Enterprise resource planning (ERP), 41
Europe, 3

Immigration, 123
Impact, 175
Indigenous Australians, 77
Indigenous tourism, 77
Information process, 91
Information technology (IT), 41, 91, 167
Internet marketing, 15
Internet, 3, 123, 167, 191

Learning curve, 123
Lookers, 15

Mediator architecture, 215
Multimedia, 31, 175
Multimedia information systems, 131
Museum, 131

Online reservations, 151
Online sales, 3
Online tourism, 77
Online travel retailing, 15

Positioning, 131

Recommendation system, 215
Repeat bookers, 15

Technology, 191
Technology policy, 77
Technology transfer, 77
Texas museums, 123
Tourism, 3, 175, 191
Tourism industry, 203
Tourism policy, 77
Tourism value chain, 131
Training, 31
Training methods, 31
Travel, 3
Travel industry, 151
Travel services, 203
Trends, 3
Trip planning, 215

User interface, 151

Visitor attractions, 191

Wales, 191
Web sites, 191
World Wide Web, 15

XML, 215