Beldona, S., 49
Brewer, P., 49
Buergermeister, J., 107

Connolly, D. J., 23

Daniele, R., 71
DiLeva, M., 121

Fraenkel, S., 83
Frew, A. J., 1, 47, 71, 125

Ham, S., 15, 143
Harris, E., 107

Iunius, R. F., 83

Jeong, M., 3
Jeong, S., 15

Kim, W. G., 15, 143
Kline, S. F., 49

McGrath, G. M., 93, 161

O'Connor, P., 63
Oh, H., 3

Schmidt, C., 107

Best practices, 107
Booking, 3
Business models, 71
Business model travel agent, 71

Case study, 23
Centralized information systems, 49
China, 153
Concepts, 83
Cookies, 63
Course room management systems, 107
Crisis management, 153

Definitions, 83
Digital environment, 107

e-Commerce, 3, 63
Electronic distribution, 71
eMediary, 71

Food service management, 127
 
 

Hospitality information technology, 23
Hotel, 153
Hotel industry, 63, 143

Information integration, 93
Information technology (IT), 15, 83, 153
Information technology (IT) implementation, 143
Inputs, 83
IT investment, 15

Knowledge management, 49
Knowledge representation, 93

Labor, 83
Lodging, 49
Lodging operations, 15

Methodology, 83

Online intermediary, 71
Online reservation, 3
Ontologies, 93
Optimization, 127
Organizational learning, 49
 
 

Qualitative analysis, 23
Quality, 3, 83

Research methods, 23

Semantic Web, 93
Service quality, 143
Simulation, 127
SMTEs, 93

Teaching and learning, 107
Technology diffusion, 93
Tourism, 71
Tourism information systems, 161
Training, 83

Upscale hotels, 15

Value, 3

Waiting time, 127
Website quality, 3