ognizant Communication Corporation

INFORMATION TECHNOLOGY & TOURISM

TABLES OF CONTENTS
VOLUME 6

VOLUME 6, NUMBER 4

Introduction
Karl Wöber

Regional Tourism Networks: The Nexus Between ICT Diffusion and Change in Australia
Patrice Braun

Implementing a Knowledge-Based Tourism Marketing Information System: The Illinois Tourism Network
Ulrike Gretzel and Daniel R. Fesenmaier

An Integrated Approach to Measure Web Site Effectiveness in the European Hotel Industry
Arno Scharl, Karl W. Wöber, and Christian Bauer

Smart User Models for Tourism: A Holistic Approach for Personalized Tourism Services
Gustavo González, Beatriz López, and Josep Lluís de la Rosa

Management and Development of Tourist Sites in Jordan Using Geographic Information System
Khalid Magablih and Abdulla Al-Shorman

BOOK REVIEWS

eTourism: Information Technology for Strategic Tourism Management (Dimitrios Buhalis)
Roddy Ruggiero

Sex and Tourism: Journey of Romance, Love, and Lust (Thomas G. Bauer and Bob McKercher, editors)
Tom Iverson

Managing the Tourist Destination (Frank Howie)
Duncan Tyler

Information and Communications Technology as Potential Catalyst for Sustainable Urban Development: Experiences in Eindhoven, Helsinki, Manchester, Marseilles and The Hague (Leo van den Berg and Willem van Winden)
Simon Milne

Volume 6 Subject and Author Index

Conference Announcement Call for Papers: The Fourth CPTHL Symposium--Consumer Psychology of Tourism, Hospitality, and Leisure Research


VOLUME 6, NUMBER 3

Introduction
Francesco Ricci and Joaquin Delgado, Guest Editors

A Tourism Recommender System Based on Collaboration and Text Analysis
Stanley Loh, Fabiana Lorenzi, Ramiro Saldaña, and Daniel Litchnow

User-Oriented Evaluation of a Natural Language Tourism Information System
Helmut Berger, Michael Dittenbach, and Dieter Merkl

Intelligent One-Stop-Shop Travel Recommendations Using an Adaptive Neural Network and Clustering of History
Manolis Wallace, Ilias Maglogiannis, Kostas Karpouzis, George Kormentzas, and Stefanos Kollias

An Automated Itinerary Planning System for Holiday Travel
Simon Dunstall, Mark E. T. Horn, Philip Kilby, Mohan Krishnamoorthy, Bowie Owens, David Sier, and Sylvie Thiebaux

Socially Enhanced Travel Booking: A Case Study
Åsa Rudström and Petra Fagerberg

BOOK REVIEWS

Web-Based Training (Colin Steed)
Tom Baum

Information Systems: A Management Approach (Steven R. Gordon and Judith R. Gordon)
Rodolfo Baggio

The Development and Management of Visitor Attractions (John Swarbrooke)
David Leslie

Internet Security: Cryptographic Principles, Algorithms and Protocols (Man Young Rhee)
Steven Chan and Rob Law


VOLUME 6, NUMBER 2

Introduction
Karl Wöber

A Framework for Online Sales Negotiations of Hospitality and Tourism Services
Stephen W. Litvin and John C. Crotts

Five-Star Treatment? E-Mail Customer Service by International Luxury Hotels
Roland Schegg, Jamie Murphy, and Richard Leuenberger

The Importance of Risk-Reducing Value-Added Services in Online Environments: An Exploratory Study on Various Segments of Leisure Tourism
Herbjørn Nysveen

Destination Marketing Organizations' Web Site Users and Nonusers: A Comparison of Actual Visits and Revisit Intentions
Siu-Ian (Amy) So and Alastair M. Morrison

Building Customer Value in the Hospitality Industry: Towards the Definition of a Customer-Centric Information System
Valeria Minghetti

BOOK REVIEW

Convention Tourism: International Research and Industry Perspectives (Karin Weber and Kye-Sung Chon, editors)
Benjamín del Alcázar Martínez and Alberto Rojas Bueno


VOLUME 6, NUMBER 1

Introduction
Karl Wöber

Electronic Travel Markets: Elusive Effects on Consumers' Search Behavior
Anssi Öörni and Stefan Klein

Deconstruction Destination Image in the Information Age
Robert Govers and Frank M. Go

Using Geographical Information Systems to Browse Touristic Information
Nieves R. Brisaboa, Antonio Fariña, Miguel R. Luaces, José R. Paramá, Miguel R. Penabad, Ángeles S. Places, and José R. Viqueira

Information Technology Competencies in Tourism Management Education
Sanjay Nadkarni

e-Heritage in the Globalizing Society: Enabling Cross-Cultural Engagement Through ICT
Frank M. Go, Ronald M. Lee, and Antonio P. Russo

RosterBuilder: An Architecture for Airline Rostering
Karl Doerner, Gabriele Kotsis, and Christine Strauss

BOOK REVIEWS

Benchmarking in Tourism and Hospitality Industries (Karl W. Wöber)
Marco Agustoni

Seasonality in Tourism (Tom Baum and Svend Lundtrop, editors)
Tanja Mihalic