|ognizant Communication Corporation|
VOLUME 15, NUMBER 2
Tourism Analysis, Vol. 15, pp. 147-165
1083-5423/10 $60.00 + .00
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The Scale-Adusted Latent Class Model: Application to Museum Visitation
Paul F. Burke,1 Christine Burton,1 Twan Huybers,2 Towhidul Islam,3 Jordan J. Louviere,1 and Chelsea Wise1
1University of Technology, Sydney,
2University of New South Wales, Australia
3University of Guelph, Canada
Preferences of tourists and visitors are varied in a number of markets, making it difficult for managers to understand how underlying segments might respond to changes in service offerings. Market segments differ in preferences for specific features, as well as how consistently they make their choices. In this article, we illustrate recent developments in choice modeling that allows for simultaneously modeling feature preferences and consistency of choice. We use the Scale-Adjusted Latent Class Model (SALCM) to better understand choices in the context of a research project conducted in collaboration with six major Australian museums involving a sample of 3,685 museum visitors. We identify three preference classes of museum-goers that explain preferences for levels of 26 museum attributes: Life Force (two thirds of visitors), Educated Thinkers, and Wealthy At-Homes. Our results indicate sensitivity to general entry prices, including preference for free entry or entry "by donation." Tours are preferred if smaller, lengthier, and conducted by paid museum staff. Not unexpectedly, the findings suggest that museums should cater for children, with some classes responding positively to providing supervised child areas. Most visitors prefer museums that are dynamic, offer new experiences, and regularly update permanent displays. However, the three classes identified have different overall experience preferences; for example, Educated Thinkers see museums as an educational opportunity, but Wealthy At-Homes prefer entertaining experiences. Incentives for return visits and cross-museum promotional offers are valued by the Life Force class, but have little effect on Educated Thinkers. The SALCM approach may be attractive to other areas of tourism analysis, especially where offerings contain many attributes and potential market segments are difficult to define and understand.
Key words: Museum visitation; Discrete choice experiments; Latent class models; Heterogeneity;Segmentation
Address correspondence to Dr. Twan Huybers, Senior Lecturer, School of Business, University of New South Wales, Australian Defence Force Academy, Canberra ACT 2600, Australia. Tel: +61 2 6268 8075; Fax: +61 2 6268 8450; Email: email@example.com
Linking Urban Forests and Urban Tourism: A Case of Savannah, Georgia
Jinyang Deng,1 Kathryn G. Arano,2 Chad Pierskalla,1 and Joseph Mcneel2
1Recreation, Parks, and Tourism Resources
Program, West Virginia University, Morgantown, WV, USA
2Division of Forestry and Natural Resources, West Virginia University, Morgantown, WV, USA
The importance of linking forests and tourism has long been recognized and studied in forest management, community development, and tourism. However, little has been written specifically about urban forests' role in urban tourism development. Based on data collected from Savannah, GA, this article develops a structural equation model to explore the linkages among urban forest appeals, city beauty, tourism experience, tourism satisfaction, and destination loyalty. The results indicate that urban forests can positively and significantly contribute to the enhancement of city beauty and enrichment of tourist experience, which, in turn, positively and significantly contributes to tourism satisfaction, which can significantly lead to destination loyalty. This study also finds that urban forests not only function as a main attractor for most visitors, but also serve to complement other tourism attractions (i.e., historical sites) in the city.
Key words: Aesthetics; Destination competitiveness; Image; Planning; Urban forests; Urban tourism
Address correspondence to Jinyang Deng, Assistant Professor, Recreation, Parks, and Tourism Resources Program, West Virginia University, 325 Percival Hall, Morgantown, WV 26506, USA. Tel: (304) 293-6818; E-mail: firstname.lastname@example.org
Distance Matters: An Assessment of International Tourism Demand in Spain
José Manuel Ordóñez,1 Maria Del Carmen Ordóñez,2 and José Luis Torres1
1Department of Economic Theory, University
of Málaga, Málaga, Spain
2Department of Applied Economics, University of Málaga, Málaga, Spain
This article studies international tourist flows to Spain using data panel techniques. Most standard models only include income and relative cost of living as the main explanatory variables of the international tourism demand. By contrast, we show that geographic distance, interpreted as a proxy for the cross-sectional variation in travel cost among origin countries, is a very important variable in determining international tourism flows to Spain. The inclusion of this variable dramatically increases the explanatory power of the model and hardly changes the estimated value of income and price elasticities, which are consistent with those obtained in the literature.
Key words: Spain; International tourism demand; Panel data estimation; Distance
Address correspondence to José Manuel Ordóñez, Department of Economic Theory, University of Málaga, Campus El Ejido s/n, 29013 Málaga, Spain. Tel: +00-34-952-131254; Fax: +00-34-952-131299; E-mail: email@example.com
Senior Casino Gaming Motivation: Measurement Scale Development
Woomi J. Phillips,1 Soocheong (Shawn) Jang,2 and Deborah D. Canter3
1Department of Apparel, Design, and
Hospitality Management, North Dakota State University, Fargo, ND, USA
2Department of Hospitality and Tourism Management, Purdue University, West Lafayette, IN, USA
3Department of Hospitality Management and Dietetics, Kansas State University, Manhattan, KS, USA
Casino gaming is an emerging leisure activity for the senior population. Finding out what motivates older adults to spend time in casino gaming is fundamental to determining their future casino patronage intention. This study has explored a comprehensive inventory of senior casino gaming motivations and then generated a scale development procedure to find five distinctive senior casino gaming motivation dimensions: winning and thrill, socialization, escape, enjoyment, and curiosity. Ultimately, confirmatory factor estimates supported model unidimensionality, reliability, and validity while the measurement scale was parsimonious and captured various dimensions of senior casino gaming motivation.
Key words: Senior leisure; Casino gaming; Gaming motivation; Motivation scale development
Address correspondence to WooMi J. Phillips, Ph.D., Department of Apparel, Design, and Hospitality Management, North Dakota State University, Department 2610, P.O. Box 6050, Fargo, ND, 58108-6050, USA. Tel: (701) 231-7358; Fax: (701) 231-5273; E-mail: firstname.lastname@example.org
Images as Pull Factors of a Tourist Destination: A Factor-Cluster Segmentation Analysis
SKEMA Business School, Sophia-Antipolis, Nice, France
Images are commonly accepted as important pull factors for the success and development of a tourist destination. Understanding how visitor characteristics influence these factors is critical for destination differentiation and positioning. In this context, the purpose of this study is to segment the international tourists' market to Cape Town on the importance level attached to various pull factors. Using a mixed methodology approach for the development of a survey instrument, 585 visitors were interviewed at various locations in Cape Town. Factor analysis showed the existence of six underlying dimensions in the data while cluster analysis demonstrated the existence of four segments. Demographics as opposed to traveling characteristics seem to define the profile of each cluster. Implications for marketing strategy formulation are provided.
Key words: Destination image; Segmentation; Pull factors; Sociodemographics; Typology; Cape Town
Address correspondence to Girish Prayag, SKEMA Business School, 60, Rue Dostoievski, BP85-06902, Sophia-Antipolis Cedex, France. Tel: +33 (04) 93654553; E-mail: email@example.com
A Revised Importance-Performance Analysis of Tour Guide Performance in China
Songshan (Sam) Huang
School of Management, University of South Australia, Adelaide, Australia
This study applied a modified importance-performance analysis (IPA) to evaluate tour guide performance in China from both domestic visitors' and foreign English-speaking visitors' perspectives. Based on data collected in Shanghai, China's largest city, IPA matrices were mapped out. The results suggest that tour guides in China should improve their proficiency in guiding languages, work ethically to introduce reliable shopping to visitors, foster a good sense of humor, and enhance destination knowledge. Tourism authorities in China can refer to findings of this study in developing tour guide training programs and other policy-making practices for tour guides.
Key words: Tour guide; Importance-performance analysis; China
Address correspondence to Songshan (Sam) Huang, School of Management, University of South Australia, Elton Mayo Building EM3-17, City West Campus, North Terrace, Adelaide SA 5000, Australia. Tel: +61 8 8302 9308; Fax: +61 8 8302 0512; E-mail: firstname.lastname@example.org
Tourists' Satisfaction and Behavioral Intentions on Destination Attributes: An Empirical Study in Alanya
Ahmet Aktas,1 Aydin Çeviirgen,2 and Boran Toker2
1School of Tourism & Hotel Management,
Akdeniz University, Antalya, Turkey
2Alanya Faculty of Business, Department of Tourism Management, Akdeniz University, Alanya, Turkey
This study attempts to investigate the tourist's satisfaction as an influence on future behavioral intensions (intention to revisit and recommendation) within a tourism context, specifically with reference to the accommodation services, incoming travel agency services, and destination facilities. The study was conducted in Alanya with a total of 2,200 respondents. The research findings indicated that there were significant relationships among destination attributes, tourist satisfaction, and behavioral intensions. Especially, the dimension of accommodation services was the strongest predictor of the tourist satisfaction, followed by incoming travel agency services and facilities of Alanya. In addition to this, the repeat tourists were more likely than first-time tourists to intend to revisit Alanya in the future.
Key words: Tourists' satisfaction; Destination attributes; Behavioral intentions; Alanya
Address correspondence to Ahmet Aktas¸, Ph.D., Professor, School of Tourism & Hotel Management, Akdeniz University, Antalya, Turkey. Tel: +90 242 310 20 28; Fax: +90 242 227 46 70; E-mail: email@example.com
Residents' Attitudes Towards Tourism Impacts: A Case Study of Shiraz, Iran
Department of Social & Development Science, Faculty of Human Ecology, Putra University, Malaysia
This article investigates the residents' attitudes toward tourism impacts in Shiraz, Iran. The study demonstrates that there are broadly similar attitudes towards tourism impacts among the local leaders and residents. According to the results, the favorable attitudes are found to be linked with its sociocultural impacts, while environmental and economic matters are found to be the least favorable in terms of the perceived impacts of tourism. The t-test analysis of the study indicates that there is no significant difference between the leaders' attitudes in both districts of Shiraz. Results drawn from focus group discussion with the local residents also show that the residents have positive attitudes toward tourism impacts on their communities.
Key words: Resident attitudes; Community perceptions; Tourism impacts; International tourism
Address correspondence to Dr. Fariborz Aref, Postdoctoral Researcher, Department of Social & Development Science, Faculty of Human Ecology, Putra University, Malaysia. Tel: +60389467966; E-mail: firstname.lastname@example.org
Why Do Students Study Abroad? Exploring Motivations Beyond Earning Academic Credits
Gyan P. Nyaupane, Cody Morris Paris, and Victor Teye
School of Community Resources & Development, Arizona State University, Phoenix, AZ, USA
The purpose of this study was to examine motivations of college students' participation in study abroad programs. The study is based on surveys conducted with a group of university students who participated in a study abroad program to either the South Pacific (Australia, New Zealand, and Fiji) or Europe (Austria and the Netherlands). The study results suggested four motivation domains: international travel, escape, social, and academic. Of the four motivational dimensions, the strongest was international travel, followed by academic, social, and escape. The implications of the findings to the student travel industry and study abroad programs are discussed.
Key words: Motivation; Study abroad; Students travel; Education
Address correspondence to Gyan P. Nyaupane, Ph.D., School of Community Resources & Development, Arizona State University, 411 N. Central Avenue, Suite 550, Phoenix, AZ 85004, USA. Tel: 602-496-0166; Fax: 602-496-0953; E-mail: email@example.com
How Do the Demographic Changes Influence the Labor Force in the Hospitality Industry?
Department of International Logistics and Transportation, Beykent University, Istanbul, Turkey
The new era brings forth economic, social, and demographic transformations and challenges regarding the labor market in the hospitality industry. This research note aims to trace the impact of demographic changes on hospitality labor market and to identify problem areas. The problem areas identified in the hospitality labor market are labor shortages, skills shortages, high labor turnover, and lack of unionization. Potential solutions for addressing these labor problems are suggested.
Key words: Hospitality; Labor; Tourism; Demography; Globalization
Address correspondence to Ruhet Genc, Ph.D., Department of International Logistics and Transportation, Beykent University, Istanbul, Turkey. E-mail: firstname.lastname@example.org
Cultural Awareness and the Global Hospitality Business
Department of Tourism and Hospitality Management, Midlands State University, Gweru, Zimbabwe
In the contemporary hospitality business, cultural awareness has become an important source of competitive advantage. With the proliferation of multinational hospitality firms, there is cutthroat competition: it is a "survival of the fittest" game. Hospitality firms can outsmart and outperform each other based on how well they know the cultures of their present and potential markets, as well as the cultural backgrounds of their staff members. A "one size fits all" approach has proved redundant in contemporary international business. This article discusses the role of cultural awareness in business success and sustainability of the hospitality business. A case study on Hilton's "Wa No Kutsurogi" brand is presented to enable the author to comment on, and draw parallels between, theory and practice from an empirical standpoint. It is argued that consumption of hospitality products (food and accommodation) is a culture-driven activity, and only those products that interact with customers' "cultures" at an emotional level will appeal to them. The article suggests that culture should be understood in a broad sense: there are several levels and dimensions to culture. The discussion emphasizes the need to customize hospitality products in accordance with the cultural dynamics of niche markets.
Key words: Intercultural communications; Hospitality training; Tourism marketing and development; Emerging markets
Address correspondence to Muchazondida Mkono, Department of Tourism and Hospitality Management, Midlands State University, P Bag 9055, Gweru, Zimbabwe. E-mail: email@example.com