ognizant Communication Corporation

An Interdisciplinary Journal

(Formerly Pacific Tourism Review)


Tourism Review International, Volume 8, pp. 1-15
1544-2721/04 $20.00 + .00
Copyright © 2004 Cognizant Comm. Corp.
Printed in the USA. All rights reserved.

Residents' Perceptions of Tourism Development: The Case of Raglan, New Zealand

Chris Ryan1 and Cherie Cooper2

1Department of Tourism Management, The University of Waikato Management School, Hamilton, New Zealand
2Cherie Cooper, Horwath Asia Pacific Ltd., Auckland, New Zealand

Abstract: This study reports findings from a survey of residents of Raglan, a small but growing seaside resort in New Zealand. Raglan has international fame among the surfing community for its left-hand consistent wave break and in the last decade has seen significant population and tourism growth. All but 24 households were sent a questionnaire and 171 were returned. Using cluster analysis it was found that about 31% of respondents were protourism, 43% were indifferent, and the remainder expressed reservations about tourism development. The findings echo much that has been stated in the literature, and one group in particular that expressed opposition to tourism development was those who had been resident in Raglan for 11-20 years. Generally people recognized the economic advantages but expressed concerns about traffic and the cost of infrastructure upgrading.

Key words: Resident perceptions; Tourism development; New Zealand

Address correspondence to Professor Chris Ryan, Department of Tourism Management, University of Waikato Management School, Private Bag 3105, Hamilton, New Zealand. Tel: 64-7838-4259; Fax: 64-7838-4025; E-mail: caryan@waikato.ac.nz

Tourism Review International, Volume 8, pp. 17-31
1544-2721/04 $20.00 + .00
Copyright © 2004 Cognizant Comm. Corp.
Printed in the USA. All rights reserved.

An Analysis of the Gap in the Perceptions of Hotel Marketing Managers and Business Travelers Regarding Information Technology Facilities in Hotel Guestrooms in Hong Kong

Eric Chan

School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hong Kong SAR, China

Abstract: This article reports on an analysis of the perceptions of business travelers and hotel marketing managers regarding in-room information technology (IT) facilities in hotels. Usable data were analyzed for 650 business travelers and 40 hotel marketing managers in the Hong Kong Special Administrative Region (China). One-Way ANOVA and independent t-tests were employed to examine significant differences between preferences and demographic variables and to examine whether there was a significant difference between the way business travelers and the managers rated the importance of in-room IT facilities. This study found that "adequate jacks and plugs," "satellite/cable TV," and "high-speed Internet access" were ranked by business travelers as the top three in-room IT facilities, whereas hotel marketing managers perceived "high-speed Internet access" to be the most important IT facility to business travelers, followed by "adequate jacks and plugs" and "satellite/cable TV in room." Both business travelers and hotel marketing managers indicated there was a strong demand for hotels to provide assistance to guests who make use of IT devices in their room. However, over 50% of hotel marketing managers stated that their hotels had encountered difficulties in providing some of the IT services because of limited budgets and fast-changing technology.

Key words: Business travelers; Marketing managers; Guestrooms; Information technology; Hotel IT facilities; Hong Kong

Address correspondence to Eric Chan, Lecturer, School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hung Hum, Kowloon, Hong Kong, SAR, China. Tel: 852-2766-6540; Fax: 852-2362-9362; E-mail: hmeric@polyu.edu.hk

Tourism Review International, Volume 8, pp. 33-43
1544-2721/04 $20.00 + .00
Copyright © 2004 Cognizant Comm. Corp.
Printed in the USA. All rights reserved.

Potential for Energy-Efficient Tourist Itineraries: An Investigation Into Australian Wholesalers

Susanne Becken

Landcare Research, Lincoln, New Zealand

Abstract: Overseas wholesalers play an important role in the development of sustainable tourism because they put together packages and brochures, and thereby influence customer choices and behavior. This research, by means of brochure analysis and interviews, investigated the role of wholesalers in developing more energy-efficient itineraries. Currently, Australian coach tours to New Zealand travel 243 km per day, and self-drive tours travel 174 km per day to visit the main tourist icons in both the North and South islands. This results in considerable energy demand and greenhouse gas emissions. There is some potential for tourists to stay longer, travel less (e.g., visit only one island), and demand greater involvement and broader experiences. Because transport is not a main factor for the budgeting of tours, a carbon tax in the order of several percent of travel costs would have little impact on travel itineraries. Shifts towards more energy-efficient products need to be triggered by consumer demand, and be supported by marketing agencies.

Key words: Wholesalers; Itineraries; Energy efficiency; Travel distance; Package tours; Australia

Address correspondence to Susanne Becken, Landcare Research, P.O. Box 69, Lincoln, New Zealand 8152. Tel: 64-3-325-6701-3697; Fax: 64-3-325-2127; E-mail: beckens@landcareresearch.co.nz