Information Technology & Tourism 12(4) Abstracts

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Volume 12, Number 4

Information Technology & Tourism, Vol. 12 pp. 305–315
1098-3058/11 $60.00 + .00
DOI: 10.3727/109830511X13049763021853
Copyright © 2011 Cognizant Comm. Corp.
Printed in the USA. All rights reserved.

Trip Planning Functionalities: State of the Art and Future

Pieter Vansteenwegen* and Wouter Souffriau†‡

*Department of Industrial Management, Ghent University, Zwijnaarde, Belgium
‡Centre of Industrial Management, Katholieke Universiteit, Leuven, Belgium
‡dyNAVic, Leuven, Belgium

When tourists visit a city or region, they usually cannot visit every point of interest available as they are constrained in time and budget. Tourist recommender applications help tourists by facilitating personal selection. Providing adequate tour scheduling support for these kinds of applications is a daunting task for the application developer. The objective of this article is to demonstrate how existing models from the field of Operations Research (OR) fit this scheduling problem and enable a wide range of tourist trip planning functionalities. Using the Orienteering Problem (OP) and its extensions to model the tourist trip planning problem allows us to deal efficiently with a number of practical planning problems.

Key words: Trip planning; Recommender systems; Orienteering Problem (OP); Operations research

Address correspondence to Pieter Vansteenwegen, Department of Industrial Management, Ghent University, Technologiepark 903, 9052 Zwijnaarde, Belgium. Tel: +32 9 264 55 08; Fax: +32 9 264 58 47; E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Information Technology & Tourism, Vol. 12 pp. 317–330
1098-3058/11 $60.00 + .00
DOI: 10.3727/109830511X13049763021899
Copyright © 2011 Cognizant Comm. Corp.
Printed in the USA. All rights reserved.

Examining the Relationship Among Service Recovery, Affective Commitment, Calculative Commitment, and Trust for e-Travel Retailers

Khaldoon “Khal” Nusair

Rosen College of Hospitality Management, University of Central Florida, Orlando, FL, USA

There is a gap in the literature with respect to studies that examined the importance of service recovery for Generation Y customers in an online travel context. This study examines various dimensions of commitment important to the development and maintenance of enduring relationships with Generation Y. The theoretical foundations for this study are based on social exchange theory, commitment-trust theory, and organizational commitment theory. The results of the study shows that affective commitment and trust are the most important constructs for building long-term relationships following service recovery; on the other hand, calculative commitment had negative impact on trust. The implications of these findings for both research and practitioners are discussed in the final section of the study.

Key words: Travel planning; Trust; Commitment; Online service recovery; Generation Y

Address correspondence to Khaldoon “Khal” Nusair, Ph.D., Assistant Professor, Rosen College of Hospitality Management, University of Central Florida, 9907 Universal Blvd, Orlando, FL 32819, USA. Tel: (407) 903-8170; E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Information Technology & Tourism, Vol. 12 pp. 331–344
1098-3058/11 $60.00 + .00
DOI: 10.3727/109830511X13049763021934
Copyright © 2011 Cognizant Comm. Corp.
Printed in the USA. All rights reserved.

Semantic Annotation for Assessing Website Communicative Efficacy

Nadzeya Kiyavitskaya,* Nicola Zeni,† And Luisa Mich†

*Department of Information Engineering and Computer Science, University of Trento, Trento, Italy
†Department of Computer and Management Sciences, University of Trento, Trento, Italy

Modern organizations face the challenge of communicating their marketing strategies through the web, as well as traditional communication channels such as newspapers and television. In this context, evaluation of the communicative efficacy of websites becomes a “must” for exploiting the power of such communication channels. In this article, we propose a systematic method and a tool that supports communicative efficacy evaluation. We assume content coverage of the organization’s strategies as the main high-level content requirement for the organization website. The tool is based on a general purpose semantic annotation framework that allows identifying concepts related to the detailed content requirements. The applicability and feasibility of the proposed approach is tested using a case study that compared the communicative efficacy of a set of tourist destination websites.

Key words: Website evaluation; Communicative efficacy; Channels; Semantic analysis; Internet

Address correspondence to Luisa Mich, Department of Computer and Management Sciences, University of Trento, Via Inama 5, 38122 Trento, Italy. E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Information Technology & Tourism, Vol. 12 pp. 345–350
1098-3058/11 $60.00 + .00
DOI: 10.3727/109830511X13049763021970
Copyright © 2011 Cognizant Comm. Corp.
Printed in the USA. All rights reserved.

Media Richness and Internet Exploration: The Effects of Sounds and Navigation Control on a Website Evaluation

Nicolas Guéguen* and Céline Jacob†

*Social Behavior, Université de Bretagne-Sud, Vannes, France
†Marketing and Web-Marketing, Université de Bretagne-Sud, Vannes, France

Previous research has found that media richness is associated with a positive evaluation of a website. An experiment was carried out where participants were instructed to explore a website presenting a popular place: Venice, Italy. Participants were exposed (or not) to street sounds when exploring the website and had the possibility to control (or not) the photography (using a 360° navigation with their mouse) displayed on the website. The results showed that higher evaluation was associated with sounds and mouse control. The Theory of Media Richness was used to explain our results and the managerial implications for tourism were discussed.

Key words: Media richness; Website evaluation; Internet

Address correspondence to Dr Nicolas Guéguen, Université de Bretagne-Sud, IMABS, Rue de la loi, 56000 Vannes, France. E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Information Technology & Tourism, Vol. 12 pp. 351–361
1098-3058/11 $60.00 + .00
DOI: 10.3727/109830511X13049763022014
Copyright © 2011 Cognizant Comm. Corp.
Printed in the USA. All rights reserved.

Textual and Visual Information in eWOM: A Gap Between Preferences in Information Search and Diffusion

Geunhee Lee and Iis P. Tussyadiah

School of Tourism & Hospitality Management, Temple University, Philadelphia, PA, USA

This article examines the gap between travel-related information search and diffusion by online users in order to better understand the important role of visual information in electronic word of mouth (eWOM). Several analyses were conducted to investigate differences in travelers’ preferences for particular forms of information. The results suggest that textual–visual information formats (i.e., photos and/or videos combined with text) have a greater influence on motivation to travel than text-only information. On the other hand, experienced travelers tend to contribute text-only information when spreading eWOM. This study discusses the reasons for this gap and the individual differences in travelers’ information format preferences when retrieving and diffusing travel-related information online. Managerial implications for destination marketers and user-generated content platform managers are suggested.

Key words: Electronic word of mouth (eWOM); Textual information; Verbal information; Visual information; Dual-coding theory; Multimedia learning theory