Information Technology & Tourism

Editor: Daniel R. Fesenmaier

ISSN: 1098-3058; E-ISSN: 1943-4294

Softbound

Effective with Volume 14 (2012), Springer-Verlag GmbH, Heidelberg/Germany will be the new publisher of Information Technology & Tourism.

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Aims & Scope

Information Technology &Tourism (ITT) is the first scientific interdisciplinary journal focusing on the nature and role of information technology within the context of tourism, travel and hospitality. Information and communication systems embedded in a global net have had a profound influence on these industries, as also these industries with their presence in the electronic market show an impact on the developments of IT. Advances in the use and development of tools, technologies, and methodologies that have facilitated the efficient netting of information and communication systems in tourism, travel and hospitality are to be presented and discussed within this journal.

Information Technology & Tourism aims primarily to contribute to the process of theory building, and hence to the advancement of research and scholarship in this growing field. As an interdisciplinary journal, it supports industry-oriented research as well as academic theory focused research. ITT will feature both empirical case studies and technical-theoretical papers looking at tourism-travel-hospitality from an IT point of view and at IT from an applied perspective. The journal contains research papers, state-of-the-art reviews, research notes, and analyses of business practice. It is also intended to include papers relevant to the industry in different national contexts.

All manuscripts published in the journal are double-blind peer-reviewed. The standard for publication inInformation Technology & Tourism is that a paper must make a substantive contribution to the understanding of the nature and/or role of technology within the context of tourism and hospitality.

(Scroll down to view tables of contents for all Volumes and Issues)

Volume 13, Number 4

Note From the Editors
Astrid Dickinger and Daniel R. Fesenmaier

Research Articles

Social Media and Crisis Management in Tourism: Applications and Implications for Research
Marianna Sigala

Behavioral Intentions to Use Mobile Information Services in Tourism: The Case of the Tourist Guide DolomitiSuperski.mobi
Matthias Fuchs, Wolfram Höpken, and Jörg Rasinger

Semantic-Based Context Modeling in Tourism
Carlos Lamsfus, Aurkene Alzua-Sorzabal, David Martín, and Emilio Torres

Extracting Destination Representation and Competitiveness From Online Context
Astrid Dickinger and Clemens Költringer

Harvesting User-Generated Picture Metadata to Understand Destination Similarity
Alessandro Inversini and Davide Eynard

A Mixed-Method Study of User Behavior and Usability on an Online Travel Agency
Bing Pan, Lixuan Zhang, and Kevin Smith

Assessing the Global e-Readiness of Hotel Chain Websites
Peter O'Connor

Volume 13 Subject and Author Index

Volume 13, Number 3

Review

The Online Reputation Construct: Does it Matter for the Tourism Domain? A Literature Review on Destinations’ Online Reputation
Elena Marchiori and Lorenzo Cantoni

Research Articles

The Role of DMS in Reshaping Tourism Destinations: An Analysis of the Portuguese Case
João Vaz Estêvão, Maria João Carneiro, and Leonor Teixeira

Leapfrogging and Internet Implementation by Tourism Organizations
Ahmad Fareed Ismail, Noor Hazarina Hashim, Gabriel Gemignani, and Jamie Murphy

Use of the World Wide Web by the Portuguese Accommodation Industry
Susan Athey

Strategic Implementation for Overcoming Communication Gaps in Tourism Caused by Digital Divide
Christian Maurer and Veronika Lutz

Destinations and the Web: A Network Analysis View
Roland Piazzi, Rodolfo Baggio, Julia Neidhardt, and Hannes Werthner

Tourist-Activated Networks: Implications for Dynamic Bundling and En Route Recommendations
Florian Zach and Ulrike Gretzel

Online Information Search: Differences Between Goal-Directed and Experiential Search
Astrid Dickinger and Brigitte Stangl

Book Reviews

The Social Dynamics of Information and Communication Technology (Eugène Loos, Enid Mante-Meijer, and Leslie Haddon, editors)
Ulrike Gretzel

Geographic Data Mining and Knowledge Discovers, 2nd edition (Harvey J. Miller and Jaiwei Han, editors)
Markus Zanker

TRecommender Systems: An Introduction (Deitmar Jannach, Markus Zanker, Alexander Felfernig, and Gerhard Friedrich)
Francesco Ricci

Volume 13, Number 2

Research Articles

Mobile Travel Services: The Effect of Moderating Context Factors
H. Bouwman, C. Carlsson, C. Lopez-Nicolas, B. McKenna, F. Molina-Castillo, T. Tuunanen, and P. Walden

QR Code as an On-Site Tourism Information Source
Wee-Kheng Tan and Yu-Chung Chang

Use of Social Media by National Tourism Organizations: A Preliminary Analysis
Mridula Dwivedi, Anil Yadav, and Umashankar Venkatesh

Tourism Extranet Acceptance in the Cruise Distribution Chain: The Role of Context, Usability, and Appearance
Alexis Papathanassis and Paul Brejla

Visiting Suriname, Using DART to Analyze a Visitor’s Perspective in a Cocreation Environment
Bob van Limburg

Book Reviews

Information Technology and Competitive Advantage in Small Firms (Brian Web and Frank Schlemmer)
Daniel Laven

Quantitative Methods in Tourism: A Handbook (Rodolfo Baggio and Jane Klobas)
Rob Law

Tourism Informatics: Visual Travel Recommender Systems, Social Communities, and User Interface Design (Nalin Sharda)
Kyung Hyan Yoo

Volume 13, Number 1

Special Issue
eTourism and eLearning

Introduction: eTourism and eLearning
Lorenzo Cantoni, Guest Editor

Travel Agents and Destination Management Organizations: eLearning as a Strategy to Train Tourism Trade Partners
Nadzeya Kalbaska

Overcoming Barriers to SME e-Commerce Adoption Using Blended Learning: A Swedish Action Research Case Study
Christer Kuttainen and Maria Lexhagen

Tourism Capacity Building in Developing Geographies: A Case for Open Educational Resources
Sanjay Nadkarni and Magiel Venema

MySwitzerland.com: Analysis of Online Communication and Promotion
Alessandro Inversini, Christoph Brülhart, and Lorenzo Cantoni

BOOK REVIEWS

Statistical Methods in e-Commerce Research (Wolfgang Jank and Galit Shmueli, editors)
Rodolfo Baggio

Data Management: Databases and Organizations (Richard T. Watson)
Rob Law

Twitter Marketing for Dummies (Kyle Lacy)
Marianna Sigala

Advanced Web Metrics With Google Analytics (Brian Clifton)
Marianna Sigala

Volume 12, Numbers 1-4

Volume 11, Numbers 1-4

Volume 10, Numbers 1-4

Volume 9, Numbers 1-4

Volume 8, Numbers 1-4

Volume 7, Numbers 1-4

Volume 6, Numbers 1-4

Volume 5, Numbers 1-4

Volume 4, Numbers 1-4

Volume 3, Numbers 1-4, 2000

Volume 2, Numbers 1-4, 1999


Author & Subject Indexes: Volumes 4-12  (Scroll down)

Volume 13 Author Index

Alzua-Sorzabal, A., 309
Athey, S., 191

Baggio, R., 51, 215
Bouwman, H., 57
Brejla, P., 105
Brühart, C., 39

Cantoni, L., 1, 39, 139
Carlsson, C., 57
Carneiro, M. J., 161
Chang, Y.-C., 75

Dickinger, A., 239, 267, 327
Dwivedi, M., 93

Estêvão, J. V., 161
Eynard, D., 341

Fesenmaier, D. R., 267
Fuchs, M., 285

Gemignani, G., 177
Gretzel, U., 229, 259

Hashim, N. H., 177
Höoken, W., 285

Inversini, A., 39, 341
Ismail, A. F., 177

Kalbaska, N., 3
Költringer, C., 327
Kuttainen, C., 13

Lamsfus, C., 309
Laven, D., 133
Law, R., 52, 135
Lexhagen, M., 13
Lopez-Nicolas, C., 57
Lutz, V., 205
Marchiori, E., 139
Martín, D., 309
Maurer, C., 205
McKenna, B., 57
Molina-Castillo, F., 57
Murphy, J., 177

Nadkarni, S., 27
Neidhardt, J., 215

O’Connor, P., 365

Pan, B., 353
Papathanassis, A., 105
Piazzi, R., 215

Rasinger, J., 285
Ricci, F., 263

Sigala, M., 53, 55, 269
Smith, K., 353
Stangl, B., 239

Tan, W.-K., 75
Teixeira, L., 161

Torres, E., 309
Tuunanen, T., 57

van Limburg, B., 119
Venema, M., 27
Venkatesh, U., 93

Walden, P., 57
Werthner, H., 215

Yadav, A., 93
Yoo, K. H., 136

Zach, F., 229
Zanker, M., 261
Zhang, L., 353

Volume 13 Subject Index

Acceptance, 105
Accommodations, 191

Blended learning, 13
Blog analysis, 327

Capacity building, 27
Cloud computing, 177
Cocreation, 119
Communities of interest, 119
Competitiveness, 161
Consumer behavior, 119
Context awareness, 309
Crisis management, 269
Crowd sourcing, 269
Cruise, 105

DART, 119
Destination competitiveness, 327
Destination image, 327
Destination management organizations (DMOs), 161, 229
Destination management organization (DMO) online communication, 39
Destination management systems (DMSs), 39, 161
Destination marketing organization (DMO), 3
Destination similarity, 341
Developing countries, 205
Diffusion of innovation(s), 57, 177
Digital divide, 205
Digital learning, 27
Dynamic packaging, 229

e-Commerce, 365
e-Commerce adoption, 13
e-Learning, 3, 13
eTourism, 139, 105, 177, 239
eWOM, 139
Extranet, 105
Eye tracking, 353

Facebook, 93
Folksonomies, 341

Geotagging, 341
Globalization, 365
Goal-directed and experiential information search, 239

Hotel sector, 365

ICTs in tourism, 205
Information gap, 205
Information search, 353
Information search behavior, 239
Internet, 191, 269, 309
Internet implementation, 177

Leapfrog effects, 177
Literature review, 139
Marketing, 191
Mobile services, 285
Mobile travel services, 57
Mobile UTAUT, 285
Mobility, 309

National tourism organizations (NTOs), 93
Network analysis, 215, 229

Online reputation, 139
Online travel agencies, 353
On-the-move traveler, 229
Ontology, 309

Portugal, 191
Pro-poor tourism, 27

QR code, 75

Recommender systems, 341
Reputation, 139

Small and medium enterprises (SMEs), 13
Social media, 93, 269, 341
Structural equation modeling (SEM), 57, 285
Suriname, 119
Switzerland, 39

Technology acceptance model, 57
Text mining, 327
Tourism, 13, 119
Tourism destinations, 139, 161, 215
Tourism information system, 75
Tourism open educational resources (TOER), 27
Tourism training, 3
Tourist-activated networks, 229
Travel 2.0, 93
Travel agencies, 3
Travel agent, 105
Twitter, 93

Use intention, 285

Virtual platforms, 13

Web, 215
Web 2.0, 93
Websites, 191
Website usability, 353

Volume 12 Author Index

Ammirato, S., 89
Anuar, F. I., 197

Baggio, R., 367
Beer, T., 175
Brown, G., 363

Chhabra, D., 298
Crouch, D., 300

Della Lucia, M., 249
Dickinger, A., 1, 105, 203, 303

Egger, R., 125

Fesenmaier, D., 1, 3, 105, 203, 303
Franch, M., 249
Fuchs, M., 175

Gretzel, U., 47, 139
Guéguen, N., 345
Guerini, M., 107

Höpken, W., 175
Hwang, Y.-H., 283

Jacob, C., 345
Jooss, M., 366

Kiyavitskaya, N., 331

Lee, G., 351
Lexhagen, M., 198

Mazanec, J. A., 17
Megliola, M., 269
Merten, P., 65
Mich, L., 249, 331

Nusair, K. K., 317

Pan, B., 301
Paskaleva, K., 269

Ricci, F., 205, 297
Ring, A., 17

Sigala, M., 200
Souffriau, W., 305
Stangl, B., 17
Steinert, M., 65
Stock, O., 107

Teichmann, K., 17
Teufel, S., 65
Tussyadiah, I. P., 351

Vansteenwegen, P., 305

Wang, D., 3
Wen, I., 153
Werthner, H., 3
Wöber, K., 3

Xiang, Z., 47, 233
Xiao, H., 365

Yoo, K. H., 139

Zach, F., 47
Zanker, M., 175
Zeni, N., 249, 331

 

Volume 12 Subject Index

Action theory, 125
Action-tracking system, 249
Adaptive systems, 175
Agritourism, 89
Air travel, 65
Analytical methods, 17
Aviation industry, 65

Calabria, 89
Channels, 331
Commitment, 317
Communicative efficacy, 331
Consumer-generated media (CGM), 139
Consumer trust, 153
Content analysis, 3
Context-aware systems, 175
Convention and visitor bureaus, 47
Cultural events, 249

Destination marketing, 47, 89, 233
Dual-coding theory, 351

e-Commerce, 89
Economic impact, 249
e-Consumer behavior, 153
e-Destination, 269
Electronic word of mouth (eWOM), 351
En route decisions, 283
e-Tourism, 269

Food supply chain, 89

Generation Y, 317

Information Technology & Tourism, 3
Innovation, 47
Integrated e-services, 269
Internet, 331, 345
Internet marketing, 47

Media richness, 345
Mobile applications, 175
Mobile business, 65
Mobile devices, 205
Mobile services, 205
Mobile systems, 283
Mobile technologies, 65
Multimedia learning theory, 351

Online search, 153
Online service recovery, 317
Online trust, 139
Operations research, 305
Orienteering Problem (OP), 305
On-the-go traveler, 283

Personalization, 175
Persuasion, 233
Purchase intention, 153

Quantitative methods, 17

Recommender system, 205, 305
RFID technologies, 249

Search engine marketing, 233
Semantic analysis, 331
Social web, 125
Sociological theories, 125
Symbolic interactionism, 125
Systems theory, 125
Technology innovation, 269
Text analysis, 233
Textual information, 351
Theory of dramaturgical action, 125
Tourism journals, 17
Tourism research, 17
Travel, 139
Travel decisions, 283
Travel information search, 205
Travel planning, 233, 317
Trends, 3
Trip planning, 139, 305
Trust, 317

Ubiquitous computing, 175
Unplanned behavior, 283
User interfaces, 205

Verbal information, 351
Visual information, 351

Web 2.0, 125
Website design, 153
Website evaluation, 331, 345

 

Volume 11 Author Index

Arsal, I., 235

Backman, S. J., 235
Baggio, R., 88, 177, 319
Baldwin, E. D., 235
Beer, S., 85
Beldona, S., 211
Buchanan, G., 247
Buhalis, D., 221, 329

Cantoni, L., 221
Carson, D., 111
Cazier, J. A., 43
Corigliano, M. A., 319

Dickinger, A., 93, 181, 265
Dippelreiter, B., 197
Durfee, A. V., 43

Feilmayr, C., 183
Feraco, A., 95
Fesenmaier, D., 93, 181, 265
Franke, J., 17
Fröschl, A., 197
Fuchs, M., 139, 267, 341

Goossen, M., 17
Gottschalk, P., 129
 
 
 

Hinze, A., 247
Höpken, W., 267
Huang, Y., 51

Inversini, A., 221

Jannach, D., 139
Jessenitschnig, M., 341

Kalkan, K., 211
Kapitanovic, T. P., 86
Kim, G., 67
Kim, H., 169
Kuyper, N., 17
Kuzic, J., 303

Law, R., 329
Li, X., 157

Mahmood, T., 285
McGrath, G. M., 303
Medlin, B. D., 43
Meeuwsen, H., 17

O'Brien, P., 1

Pan, B., 157
Pantano, E., 95
Parzer, S., 183
Pöttler, M., 197
Pröll, B., 183

Qi, S., 329

Reid, L., 89
Ricci, F., 285
Ritalahti, J., 177
Rosendahl, T., 129

Schmallegger, D., 111
Scholochov, C., 267
Servidio, R., 95
Smith, W., 157
Suh, Y., 67

van Limburg, B., 31
Venturini, A., 285
Voisard, A., 247

Walchhofer, N., 197
Werthner, H., 93, 181, 197

Xiang, Z., 169

Yoo, D., 67

Zanker, M., 139, 341
Zhang, L., 157

Volume 11 Subject Index

China, 329
Complex networks, 319
Concept similarity, 51
Constraint-based recommendation, 139
Consumer-generated content, 111
Context awareness, 1
Conversational recommender systems, 139, 285
Cultural attraction, 129

Data extraction, 341
Decision heuristics, 157
Decision support systems (DSS), 303
Destination image, 111
Destination marketing, 111, 129, 221, 319
Destination recommendation system, 17
Digital storytelling, 31
Dynamic packaging, 285

e-Business adoption, 267
e-Tourism, 51, 183

Formal concept analysis, 51

Gambling, 303
Gaming, 303
Gate (General Architecture for Text Engineering), 183
Geospatial information, 341
GIS, 17

Hotel, 329
Hotel search, 67
Hotel sector, 267
Hotel website, 329
Hyperlinks, 319

ICT, 31
Information extraction, 183, 197
Information services, 95
Integrated market communication, 129
Interactive marketing, 31
Internet, 95, 111, 221
Internet search, 43

Knowledge discovery, 341
Knowledge management, 31

Landscape, 17
Language representation, 169
Location-based services, 247
Log file analysis, 221

Market monitoring, 197
Markov decision process, 285
Member reputation, 235
Mobility, 1

Online destination marketing, 169
Online reviews, 157
Online tourism, 157
Online travel community, 235
Ontologies, 1
Ontology, 51, 67

Persistence, 43
Preferences, 17

Random walks, 319
Recommendations, 157
Recommender systems, 139, 285, 341
Reputation analysis, 221
Rich Internet applications, 211

Search engine marketing, 169
Search engines, 169, 221
Semantic annotation, 341
Semantic interoperability, 51
Semantic modeling, 247
Semantic systems, 197
Semantic Web, 67
Situation management, 1
Storytelling, 31
Structural equation modeling, 267

Task completion time, 95
Technology diffusion, 267
Tourism, 17, 31, 303
Tourism attraction, 129
Tourism markets, 197
Tourism technology, 1
Tourism websites, 95
Tourism webspace, 319, 341
Travel, 43, 211
Travel booking, 211
Travel decision, 235
Travel planning, 285
Trip planning, 157

Usability, 95, 211, 329
User interface design, 211
User profiles, 247

Value creation, 267

Webgraph, 319
Web navigation, 319
Web personalization, 139
Website design, 329
Word of mouth, 111

Volume 10 Author Index
Bai, B., 215
Bauernfeind, U., 245
Berger, H., 329
Buhalis, D., 267

Chung, J. Y., 267
Ciamacca, C. C., 101
Cobanoglu, C., 259

Daniele, R., 181
de Spindler, A., 297
Dickinger, A., 3
Dippelreiter, B., 329
Dittenbach, M., 329
Dorn, J., 147

Fesenmaier, D. R., 1, 59, 99

Giuli, D., 313
Grün, C., 31, 133, 184, 283, 329
Grossniklaus, M., 297

Ho, J. K., 19
Hrastnik, P., 147

Jansen, B. J., 101
Jeong, S., 355
Jiang, H., 43

Kah, J. A., 227
Katsura, T., 201
Kawalek, J., 189
Kelly, M. E., 94
Kothari, T., 59
Kramer, R., 31

Law, R., 91, 92, 215, 261
Leung, B., 215
Lew, A. A., 173
Lindahl, G., 262

MacKay, K., 227
Merkl, D., 265
Mihaliç, T., 96, 186
Mills, J. E., 43
Mitsche, N., 245
Modsching, M., 31, 189
Murphy, J., 161

Norrie, M. C., 297
Nusair, K. K., 75

O'Connor, P., 161

Paganelli, F., 313
Papageorgiou, G., 183
Parsa, H. G., 75
Pesenhofer, A., 329
Pöttler, M., 329

Rainer, A., 147
Riebeck, M., 189

Scharl, A., 3, 265
Seidel, I., 329
Sheldon, P., 201
Spink, A., 101
Stark, A., 189
Starzacher, P., 147
Stepchenkova, S., 43

Ten Hagen, K., 31

Vogt, C., 227

Weichselbraun, A., 3
Wiltshier, P., 95
Wöber, K. W., 119
Wolk, A., 119

Xiang, Z., 59, 260
Xie, P. F., 173

Yoo, K. H., 133, 283
Yoon, H. J., 75

Volume 10 Subject Index

Activity analysis, 31
Ad hoc networks, 297

Benchmarketing, 245

City tourism, 31, 119
Collaborative filtering, 297
Community building, 313
Consumer-generated content, 283
Context management, 313
Convention and visitors bureaus, 173
Copresence, 297
Credibility, 133
Cultural differences, 215
Customer satisfaction, 215

Data envelopment analysis (DEA), 245
Data mining, 19
Delphi study, 201
Destination coverage, 3
Destination marketing organizations, 59
Digital identity, 43
Domain-specific search portal, 119

eTourism, 329
Expertise, 133

Field trial, 189

Gender differences, 133
GPS logging, 31

Hedonic customers, 75
Hotels, 161

Information needs, 267
Intermediaries, 161
Internet experience use history, 227
iPod, 173

Japanese market, 201

Knowledge acquisition, 3

Log file analysis, 119

Marketing, 173
Marketing information systems, 59
Market research, 19
Meta-search, 147
Mobile information system, 189, 297
Mobile technology, 201
Motivation, 355
Motivations to provide content, 283
Multichannel electronic distribution, 161
Multidimensional scaling (MDS), 119

Network analysis, 31
News media, 3

Online auctions, 19
Online communities, 329
Online community, 267, 355
Online satisfaction, 75
Online travel information search, 227
Online travel product purchases, 227
Opportunistic sharing, 297
Organization change, 59

Pedestrian navigation, 189
Podcast, 173
Podcasting, 173
Public goods, 355
Purchase intention, 215

Recommendation source preference, 133
Recommender systems, 133
Reputation management, 313

Satisfaction, 43
Search for accommodation, 147
Sentiment analysis, 3
Service-oriented architecture, 147
Service production, 201
Service quality, 75
Shopping motivations, 75
Social context, 297
Social networks, 267
Spaitotemporal proximity, 297
Spatial behavior, 31
Structural equation model, 43
Sustainability, 355

Technology evaluation, 59
Technology impact, 59
Tourism, 173, 201
Tourism ontology, 3
Tourism websites, 245
Tourist life cycle, 329
Travel, 75
Travel and tourism, 19
Travel information search, 101
Travel queries, 101
Travel query terms, 101
Travel reviews, 283
Travel searching, 101
Travel searching terms, 101
Trip planning, 227
Trust, 43, 355
Trustworthiness, 133

User acceptance, 189
Utilitarian customers, 75

Virtual community, 283
Virtual travel communities, 43

Web 2.0, 329
Web ontology language, 313
Web search engines, 101
Web searching, 101
Web services, 147
Web usage mining, 119
Website evaluation, 245
Website quality, 215

Yield management, 161

Volume 9 Author Index
Bellin, L., 55
Berger, H., 211
Bowden, J., 79
Brewer, P., 227
Brown, M. R., 15
Burgess, S., 115

Cardoso, J., 27
Chiou, W.-B., 45
Chiu, Y.-L., 45
Christodoulidou, N., 227
Countryman, C. C., 227

Daly, T., 165
Denk, M., 211
Dittenbach, M., 211

Egger, R., 57

Fuchs, M., 177

Godfrey, K. B., 145
Gottlieb, U., 15
Gretzel, U., 147 

Höpken, W., 177
Hall, C. M., 60
Han, J.-H., 99

Jolliffe, L., 59

Kelly, M., E., 249
Kim, H., 195
Kribel, Z., 56

Lange, C., 27
Law, R., 133, 245, 246
Lee, J., 165
Leung, R., 133
Luo, M. M., 67

Merkl, D., 211
Mihaliç, T., 247
Mills, J., 99
Muchira, R., 15

Ndou, V., 3

Pesenhofer, A., 211
Petti, C., 3

Rasinger, J., 177
Remus, W., 67

Schliesser, J., 195
Selitto, C., 115
Sheldon, P. J., 67
Soutar, G., 165

Tsaur, S.-H., 45

Wan, C.-S., 45
Wiltshier, P., 251
Wöber, K., 1, 65

Zins, A. H., 149

Volume 9 Subject Index

Australia, 115

Brochures, 45
Business models, 3

Comprehensive advertising effects, 45
Content analysis, 133
Correspondence analysis, 165
Cultural heritage tour, 195
Culture, 165
Customer prejudices, 177

Digital storytelling, 195
Disintermediation, 79
DMS business models, 3
DMS implementation, 3
Dynamic packaging, 27

Electronic commerce, 227
Electronic distributions, 227

Functionality composition, 177

Grounded theory technique, 99

Historical story, 195
Home-based entrepreneurship, 79
Home-based travel agencies/agents (HBTAs), 79

Importance of sources, 149
Information and communication technologies (ICTs), 79
Information search, 165
Information search behavior, 149
Information technology, 133
Integration and interoperability, 27
Internet, 15
Internet use, 67, 149
Interviews, 115

Leading tourism journals, 133
Longitudinal approach, 149
Loyalty, 227

Metasearch, 227
Mobile content, 195
Mobile tourist guide, 177

Natural parks and theme parks, 45
Nominal group technique, 99

Online communities, 211
Online purchase, 15

Partial least square, 67
Planning, 115
Planning effort, 149
Preprototype phase, 177
Privacy, 15
Publications, 133

Qualitative data analysis, 99
Quest game, 195

Reintermediation, 79
Relationship marketing, 15

SMTEs, 115
Stages of e-business, 115
Structural equation modeling, 67
Subdecisions, 149

Technology acceptance model (TAM), 67
3D e-tourism environment, 211
Tourism, 165
Tourism information systems, 27
Tourist types, 211
Travel, 15
Travel guide, 67
Travel intermediary, 67
Travel website(s), 67, 99

User profiles, 211

Virtual experience, 45
Virtual tour guide, 195
Visual preferences, 211
Visually impaired, 99

Web design, 99
Website, 115 


Volume 8 Author Index

Aggelis, V., 137
Agrusa, J., 179
Arlt, W. G., 227

Baggio, R., 15, 273
Banati, H., 215
Bauernfeind, U., 121
Bedi, P., 215
Benckendorff, P., 149
Blythe, P. T., 31

Campbell-Meier, J., 72
Chan, S., 255
Chen, C., 197
Chesworth, N., 74
Cho, Y. C., 179
Crouch, D., 142

 

Edwards, S. J., 31
Erdem, M., 271
Essawy, M., 47

Fesenmaier, D. R., 91
Frost, W., 75

Green, C. G., 275
Gretzel, U., 272

Hofacker, C. F., 3

Law, R., 147, 255

Murphy, J., 3, 105, 161

Olaru, D., 161

Parry, B., 143

Qiu, M., 105

Racine, Y., 3

Schegg, R., 105, 161
Scott, J., 145
Scott, S., 31
Sigala, M., 79, 137
Stewart, M. I., 71

van der Pijl, G. J., 141
Vrana, V., 239

Weihong-Guo, A., 31
Wöber, K., 1, 77

Xiang, Z., 91

Zafiropoulos, C., 239
Zins, A. H., 121

Volume 8 Subject Index

Adoption, 79
Airline, 149
Artificial neural networks, 161
Attitudes, 149

Benefits, 79

Complex systems, 15
Configurational theory, 161
Consumer trust, 197
Copy testing, 3
Cross-culture, 227

Destination marketing, 91
Distribution channels, 105
Diversity management, 227
Domain names, 161

Ease of use, 179
E-Commerce, 121, 197
E-Procurement, 79
e-Satisfaction, 179
Evaluation(s), 239, 255
Expectations, 149
Exploratory behavior, 121

Feature state, 215
Flow, 121
Foodservice operators, 79

Germany, 227
Greece, 239 

Hong Kong, 255
Hotel websites, 47, 239

Information dimensions, 239
Information services, 239
Information technology, 15
Intelligent agents, 31
Internet, 149, 161, 227
Intuitionistic fuzzy sets (IFS), 215

Language interpreter, 255
Location-based services, 31

Marketing, 227
META tags, 91

Network structure, 15

Online experiments, 3
Online travel, 197
Online travel agencies, 179
Organizational diffusion of innovations, 161

Performance, 239
Persuasive communications, 91
Position effects, 3
Preferences, 149
Price dispersion, 105
Pricing, 105
Protocol analysis, 47

Recommender systems, 121
Relationship marketing, 47

Search engine, 91
Supply chain, 79
Swiss hospitality industry, 105

Top hotels, 239
Tourism, 15, 227
Travel and tourism, 197
Travel and tourism information, 31
Trip planning, 91
Trust, 215

Usability, 47, 215
Use, 79
Usefulness, 179
User acceptance, 31
User satisfaction, 121

Web page design, 255
Web page layout, 3
Website, 149, 215
Website evaluation, 161
Web structure, 15
Willingness to pay, 31
 


Volume 7 Author Index

Alfaro, I., 61
Antoniou, G., 183

Baggio, R., 140
Bassiliades, N., 183
Beneventano, D., 221
Bergamaschi, S., 221
Bikakis, A., 183
Buhalis, D., 52

Curran, K., 33

Davidson, A. P., 91
Dell'Erba, M., 201
Dickinger, A., 54

Egger, R., 49
Ekinci, Y., 51

Fesenmaier, D. R., 3, 103
Fodor, O., 201

Go, F. M., 73
Govers, R., 73
Gretzel, U., 3
Guerra, F., 221

Holland, S., 138
Höpken, W., 201
Hwang, Y.-H., 3

Islam, N., 171

Jolliffe, L., 242

Kimmel, J. R., 147
Kormentzas, G., 23

Law, R., 137
Lexhagen, M., 119

Maglogiannis, I., 23
Mason, D. D. M., 239
McKevitt, P., 33
Mich, L., 243
Mitsche, N., 3

Nardon, M., 61

Panagiotarakis, N., 23
Pianesi, F., 61

Sahadev, S., 171
Sakellaridis, O., 13, 143
Scaglione, M., 241
Sellitto, C., 157
Sigala, M., 13, 55, 143
Skadberg, A. N., 147
Skadberg, Y. X., 147
Skylogiannis, T., 183
Solon, A., 33
Staab, S., 181
Stock, O., 61

Theerapappisit, P., 141

Vincini, M., 221

Wöber, K., 1, 57, 145
Werthner, H., 201

Xiang, Z., 103

Yu, Y., 91

Zancanaro, M., 61

Volume 7 Subject Index

Australia, 157

Brokering, 183

Changes of attitudes and behavior, 147
Cinematography, 61
Clusters, 157
Content analysis, 73
Culture, 13
Customer relationships, 119

Data integration, 201
Design, 13
Destination image, 73
Direct marketing, 157
Discriminating power, 3

E-Commerce, 171
e-Market, 23
eTourism, 91

Flow, 147

Hotel industry, 171
 

 

ICT and tourism, 171
Identity and culture, 73
Impact, 13
Integration, 221
Intelligent integration of information, 221
Intelligent multimedia generation and presentation, 33
Intelligent tourist interfaces, 33
Interaction on mobile devices, 61
Interface metaphor, 103
Internet site analysis, 91
Interoperability, 201

Learning, 147
Location awareness, 61
Locational factors, 171

Maritime transport operator, 23
Mediator-based systems, 221
Mediators, 201
Mobile intelligent multimedia, 33
Multimedia museum guides, 61

Online experience, 147
Online marketing, 73
Ontologies, 183, 201, 221
Organizational factors, 171

Personality types, 3

RDF Schema, 183
Recommendation systems, 3
Rules, 183

Search and purchase process, 119
Search engines, 103
Semantic middleware, 201
Ship traveler, 23
Structure equation modeling, 147

Taiwan, 91
Thailand, 171
Tourism destination, 147
Tourism, 13, 91
Tourists, 91
Travel agency, 23
Travel websites, 119
Trip planning, 103

Users, 13

Value-added services, 119

Web-based services, 23
Web site, 13, 147, 157
Wine tourism, 157

Volume 6 Author Index
Agustoni, M., 85
Al-Shorman, A., 287

Baggio, R., 224
Bauer, C., 257
Baum, T., 223
Berger, H., 167
Braun, P., 231
Brisaboa, N. R., 31
Bueno, A. R., 153

Chan, S., 226
Crotts, J. C., 91

del Alcázar Martínez, B., 153
de la Rosa, J. L., 273
Dittenbach, M., 167
Doerner, K., 69
Dunstall, S., 195

Fagerberg, P., 211
Fariña, A., 31
Fesenmaier, D. R., 245

Go, F. M., 13, 55
González, G., 273
Govers, R., 13
Gretzel, U., 245

Horn, M. E. T., 195

Iverson, T., XXX

Karpouzis, K., 181
Kilby, P., 195
Klein, S., 3
Kollias, S., 181
Kormentzas, G., 181
Kotsis, G., 69
Krishnamoorthy, M., 195

López, B., 273
Law, R., 226
Lee, R. M., 55
Leslie, D., 225
Leuenberger, R., 99
Licthnow, D., 157
Litvin, S. W., 91
Loh, S., 157
Lorenzi, F., 157
Luaces, M. R., 31

Magablih, K., 287
Maglogiannis, I., 181
Markl, D., 167
Mihalic, T., 86
Milne, S., XXX
Minghetti, V., 141
Morrison, A. M., 129
Murphy, J., 99
 

Nadkarni, S., 47
Nysveen, H., 113

Öörni, A., 3
Owens, B., 195

Paramà, J. R., 31
Penabad, M. R., 31
Places, Á. S., 31

Rudström, Å., 211
Ruggiero, R., XXX
Russo, A. P., 55

Saldaña, R., 157
Scharl, A., 257
Schegg, R., 99
Sier, D., 195
So, S., 129
Strauss, C., 69

Thiebaux, S., 195
Tyler, D., XXX

Viqueira, J. R., 31

Wallace, M., 181
Wöber, K. W., 257

Volume 6 Subject Index

Airline rostering, 69

B2B community, 24

Career critical applications, 47
Change, 231
Collaboration, 157, 231
Collaborative recommendation, 211
Collaborative user modeling, 181
Consumer research 13
Consumer search, 3
Content mining, 257
Cultural heritage, 31
Customer information system, 141
Customer loyalty, 141
Customer relationship management, 141
Customer segments, 113
Customer service, 99

Decision support systems, 157
Deconstructing destination image, 13
Destination marketing offline, 13
Destination marketing online, 13
Destination marketing organization (DMO), 129
Development, 287

e-Commerce, 91, 231
Electronic travel markets, 3
E-mail, 99
eService, 99

Geographical information systems (GIS), 31, 287
Guest information matrix, 141
 

 

Heritage enterprise, 55
Hierarchial clustering, 181
Hospitality, 141
Hospitality sales, 91

Incubator, 55
Internet, 31, 99, 129
Interorganizational networks, 245
IT syllabus, 47

Jordan, 287
Journey planning, 195

Knowledge-based systems, 245

Learning, 231
Linear adaptation, 181
Luxury international hotels, 99

Management, 287
Managerial competencies, 47
Marketing, 129
Marketing information systems, 245

Natural language processing, 167
Negotiations, 91
Neural network, 181

Online travel booking, 211
Optimization, 195

Recommender system(s), 157, 181, 211, 273
Reengineering, 13
Requirements elicitation, 69
Requirements engineering, 69
Restructuring, 55
Risk reduction, 113
Routing, 195

Scheduling, 195
Search costs, 3
Smart user models, 273
Social capital, 231
Social computing, 211
Social navigation, 211
Software architecture, 69
Stages of technology adoption, 245
Sustainable tourism, 55

Technology acceptance model, 257
Text mining, 157
Tourism, 31, 91, 129, 157, 287
Tourism information system, 167
Tourism management education, 47
Tourism networks, 231
Tourism services, 273
Traveler recommender systems, 195
Travel planning, 181
Trust, 231

UML-based modeling, 69
User behavior study, 167
User modeling, 273
User models management, 273

Value-added services, 113

Web, 129
Web interfaces, 31
Web site evaluation, 257

Volume 5 Author Index
Abderhalden, W., 235
Archdale, G., 125

Baum, T., 121
Berger, S., 243
Braun, P., 13
Buhalis, D., 128, 175, 185
Buick, I., 51
Burmeister, J., 221

Duval, D. T., 53, 197

Elliott-White, M. P., 124

Franke, T., 135
Frew, A. J., 201
Frey, S., 73

Haller, R., 235
Ho, J. K., 3
Holt, R., 105

Kitchens, F. L., 203
Krug, K., 235

Law, R., 25, 196
Lee, C., 191, 260
Lehmann, H., 243
Lehner, F., 243
Leslie, D., 54
Leung, K., 25, 196
Leung, P., 57

Manes, G., 211
Marvell, A., 49
Methlie, L. B., 165
Michlmayr, E., 151
Miller, P., 203
Molinaroli, E., 175
Murphy, J., 73

Nachira, F., 201
Niklfeld, G., 151
Nysveen, H., 165

O'Brien, P., 221
O'Connor, P., 65
O'Grady, M. J., 35
O'Hare, G. M. P., 35

Palhares, G. L., 122
Papatheodorou, A., 192, 258
Pedersen, P. E., 165
Pospischil, G., 151
Powell-Perry, J., 56

Rubbert, I., 126

Schegg, R., 73
Shanka, T., 58
Sharma, S. K., 203
Sigala, M., 185, 187, 194
Steiner, T., 73

Umlauft, M., 151

Vich-i-Martorell, G. A., 91

Wöber, K., 61, 133
Wearing, S., 257
Werthner, H., 1

Volume 5 Subject Index

Airfare reservation services, 25
Ambient intelligence, 211
Asia, 25, 105

Balearic Islands, 91
Benchmarking, 73

Cellular telecommunications, 35
China, 105
Chinese language, 105
Chinese tourism, 105
City guide, 151
Collaboration, 13
Configuration, 135
Content-based Web site analysis, 25

Destination management organizations, 175
Destination management systems (DMS), 175

e-Business, 3
e-Commerce, 13, 65, 91
Electronic distribution, 65
Electronic tourist guide, 151
Electronically enabled leisure, 211
e-Marketing, 13
Entrepreneurial networks, 175

Flexible services, 203
Fuzzy logic, 135

Global positioning system (GPS), 35
Group support, 135
 

 

HMI and usability, 211
Hotel chains, 65
Hotels, 73

International tourism, 105
Internet, 73, 91, 165

Language barriers, 203
Location-aware services, 35
Location-based services, 135, 151, 235, 243
Lodging, 3

Marketing, 91
Mobile computing, 221, 243
Mobile information services, 211
Mobile Internet, 151
Mobile services flexible architecture, 203
Mobile technology applications, 243
Multilingual communication, 3

Networking, 13
Network structures, 13
North America, 25

Personal digital assistant, 235
Personalization, 135
Pricing, 65
Protected areas, 235

Regional, 13

Situation management, 221
Small and medium-size enterprises, 3
Small and medium-sized tourism enterprises (SMTEs), 13, 175
Software agents, 221
Stereotyping, 135
Supply communities, 175
Switzerland, 73

Tour operators, 91
Tourism, 91, 165
Tourism and travel information services, 211
Tourism consulting, 135
Tourism services, 243
Tourism technology, 221
Tourist information systems, 35
Touristic Web sites, 105
Translator Web services, 203
Travel and tourism, 3
Trust, 13

Ubiquitous computing, 221
Universal mobile telecommunications system (UMTS), 151
User needs, 235

Value-added services, 165

Web, 91
Web design, 105
Web reservations, 65
Web services, 203
Web site analysis, 73
Wireless communication devices, 211
Wireless multimedia, 35


Volume 4 Author Index

Airey, D., 31
Alford, P., 107
Anckar, B., 151
Archdale, G., 227

Blum, V., 191
Buhalis, D., 75

Cai, L. A., 15
Carson, D., 77, 232
Chon, J., 123

Doh, M., 123

Evans, N. G., 238

Fallon, J., 191

Hall, C. M., 228
Heart, T., 41

Jing, S., 15
Jones, P., 31

Licata, M. C., 65
Lockwood, A., 31

Main, H. C., 167
Marcussen, C. H., 3
Micelli, S., 131
Miller, G., 239
Minghetti, V., 75, 131
Moretti, A., 131
Morrison, A. M., 15

O'Leary, J. T., 15

Papatheodorou, A., 236
Pechlaner, H., 91
Pliskin, N., 41

Raich, M., 91
Ravenscroft, N., 230
Reichel, A., 41
Ricci, F., 215
Ringer, G., 68

Schechtman, E., 41
Seaton, A. V., 107
Sharma, P., 77, 232
Sigala, M., 31, 67, 175, 234

Tinnilä, M., 203

Var, T., 123

Walden, P., 151
Werthner, H., 1, 147, 215

Volume 4 Subject Index

Acceptance of technology, 123
Application services provider (ASP), 41

Bookers, 15
BookTownNet, 107
Book towns, 107
Business processes, 77, 203

Case-based reasoning, 215
Competencies, 31
Computerized reservations system (CRS), 151
Cultural marketing, 131
Cultural portal, 131
Cultural tourism networks, 107
Cultural tourism, 77, 123
Culture and tourism, 91

Destination management, 91
Destination management system, 91
Disintermediation, 151

eBusiness, 41
eCommerce, 41
Electronic commerce, 203
Electronic markets, 151
Employment, 175
Enterprise resource planning (ERP), 41
Europe, 3

 

Hospitality, 175
Hospitality industry, 41
Hotels, 167

Immigration, 123
Impact, 175
Indigenous Australians, 77
Indigenous tourism, 77
Information process, 91
Information technology (IT), 41, 91, 167
Internet marketing, 15
Internet, 3, 123, 167, 191

Learning curve, 123
Lookers, 15

Mediator architecture, 215
Multimedia, 31, 175
Multimedia information systems, 131
Museum, 131

Online reservations, 151
Online sales, 3
Online tourism, 77
Online travel retailing, 15

Positioning, 131

Recommendation system, 215
Repeat bookers, 15

Service processes, 203
Skills, 31, 175
Small and medium enterprises, 167
Social change, 123

Technology, 191
Technology policy, 77
Technology transfer, 77
Texas museums, 123
Tourism, 3, 175, 191
Tourism industry, 203
Tourism policy, 77
Tourism value chain, 131
Training, 31
Training methods, 31
Travel, 3
Travel industry, 151
Travel services, 203
Trends, 3
Trip planning, 215

User interface, 151

Visitor attractions, 191

Wales, 191
Web sites, 191
World Wide Web, 15

XML, 215

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